At McDodo Sri Lanka, we prioritize your satisfaction and are committed to providing a seamless shopping experience. Please take a moment to review our Refund and Returns Policy.
Refunds are not accepted for change of mind. We encourage you to carefully consider your purchases before completing your order.
If you receive a product with malfunctions or defects, we are happy to facilitate an exchange. Please contact our customer service team at +94 77 746 8046 to initiate the return process.
To initiate a return, please contact our customer service team. Ensure the item is securely packed in its original packaging and include the purchase invoice for courier returns.
You are responsible for covering all return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
Upon receipt and inspection of the returned item, please allow a minimum of 7 days for processing. We appreciate your patience and understanding as we carefully assess the product to ensure a smooth resolution.
Please note that tempered glass and phone covers are not eligible for return or exchange due to hygiene and safety reasons.
If you receive a defective or damaged product, please promptly contact our customer service team. We will arrange for a refund or exchange to ensure your complete satisfaction with your McDodo purchase.
If you have any questions or concerns about this policy, please contact us at info@mcdodo.shafranlive.com or via WhatsApp at +94 77 746 8046.